Levly / Terms of Use
Levly Terms of Use
Agreement to the Terms
These Terms of Use (“Terms”) are an agreement between you and Neave Labs for your use of the Levly app and this website. By downloading, accessing or using Levly, you agree to these Terms. If you do not agree, do not use Levly.
If you are a consumer in the EU/EEA or the United Kingdom, nothing in these Terms limits mandatory rights you have under consumer law. Those rights prevail where they conflict with these Terms.
Who we are
Levly is published by Neave Labs, established in The Netherlands and registered with the Kamer van Koophandel (KvK) under number 87172992. This information is provided under Dutch disclosure rules for online service providers (including art. 3:15d of the Dutch Civil Code).
- Company
- Neave Labs
- Legal form
- Eenmanszaak (sole proprietorship)
- Country
- The Netherlands
- Address
- Lark 6, 8446 PL Heerenveen, The Netherlands
- support@levly.co
- KvK
- 87172992 (Kamer van Koophandel (KvK))
- VAT (btw)
- NL004368463B43
The Levly service
Levly is a consumer app that helps you build habits, complete tasks and reward yourself for making progress. Features can include Habits, Tasks, XP, Coins, streaks, achievements, Personal Rewards, leagues and related progress tools. Features may change over time.
Levly is a productivity and motivation tool. It is not medical, financial, therapeutic or professional advice.
User accounts
Some features require an account. You are responsible for the information you provide, for keeping your sign-in details confidential, and for activity on your account. Contact support if you think someone else is using your account.
If you are in the EEA, you must be at least 16 to create a Levly account, or use Levly only with a parent or guardian. This follows Dutch rules on consent for information society services. Store age ratings describe content, not this account rule.
Acceptable use
You agree not to:
- use Levly in a way that breaks the law or these Terms
- interfere with or disrupt the service, other users, or our systems
- attempt to access another person’s account or data
- reverse engineer, scrape, or misuse Levly except as allowed by law
- use Levly to send spam, malware, or harmful content
Subscriptions, prices and VAT
Some Levly features may require a paid subscription. Price, billing period, VAT and any trial are shown in the Apple App Store or Google Play before you purchase. Localized prices and offers may vary by region. The store listing and in-app purchase screen are the source of the price you pay. Where VAT applies, the price shown by the store includes VAT unless the store says otherwise.
Free trials
Where a free trial is offered and you are eligible, you can try paid features for the trial period shown before purchase. To avoid being charged after a free trial, cancel before the trial ends through the store where you subscribed.
Automatic renewal
Subscriptions automatically renew unless you cancel at least 24 hours before the end of the current period, or within any different window required by Apple, Google or applicable law. Renewal is charged to the payment method on file with the store at the then-current price shown by that store.
Billing through Apple App Store and Google Play
If you subscribe on iPhone or another Apple platform, Apple bills you. If you subscribe through Google Play, Google bills you. Neave Labs does not process your card details for those purchases and cannot cancel a store subscription directly.
Cancellation
You manage and cancel subscriptions in the store where you purchased them. Cancellation stops future renewal. It does not usually end access immediately. See Manage or cancel your subscription. Deleting the Levly app does not cancel your subscription. Deleting your Levly account also does not necessarily cancel an active store subscription.
EU/EEA cooling-off right
If you are a consumer in the EU/EEA, you may have a 14-day right to withdraw from a distance contract. For digital content or digital services, that right can end earlier if performance has begun with your prior express consent and your acknowledgement that you lose the right of withdrawal. App Store and Google Play purchases also follow Apple’s or Google’s refund and cancellation rules. Where both apply, you keep the protection that is more favourable to you as a consumer.
Refunds
Refunds for App Store and Google Play purchases are generally handled under Apple’s or Google’s policies and applicable consumer law. If you need help, start with the store you paid, or contact Levly Support.
Intellectual property
Levly, the Levly name, logo, mascot and app content are owned by Neave Labs or its licensors. These Terms do not give you ownership of Levly. You keep ownership of the content you create in the app, such as habit and task names, and you give us a limited licence to host and display that content so the service can function.
Availability of the service
We aim to keep Levly available, but we do not guarantee uninterrupted or error-free service. We may modify, suspend or discontinue features, including for maintenance, security or legal reasons. If we stop a paid feature you already paid for, applicable consumer law still applies.
Liability
We are liable where Dutch or other mandatory law says we cannot exclude or limit liability, including for intent, wilful recklessness, death or personal injury caused by our negligence, and for other liability that cannot legally be limited.
For consumers, we do not exclude liability in a way that would be unfair under the Dutch Civil Code (including the grey and black lists of unfair terms) or other mandatory consumer law.
Subject to those mandatory rules, we are not liable for lost profits, lost data, or indirect damage that Dutch law treats as a consequence of a shortcoming only if that shortcoming is attributable to us and the damage was reasonably foreseeable. If a limitation is allowed, our aggregate liability is limited to the amount you paid for Levly during the 12 months before the claim, or the minimum amount required by law, whichever is higher.
Changes to Levly and these Terms
We may update the app, these Terms, or both. If a change is material, we will update the effective date and may provide additional notice in the app or on this website. Continued use after the change means you accept the updated Terms, except where the law requires otherwise. Changes do not affect rights you already have in a current paid period where consumer law says otherwise.
Account termination and deletion
You may stop using Levly and request deletion of your account at any time. Instructions are on the Delete Levly Account page. We may suspend or terminate an account that violates these Terms or that we reasonably believe is being used in a harmful or unlawful way. Privacy rights, including erasure, are described in the Privacy Policy.
Governing law and disputes
These Terms are governed by the laws of the Netherlands, without affecting mandatory consumer protections that apply in your country of residence.
If you are a consumer in the EU/EEA, you may bring a claim before the courts of the Netherlands or the courts of your place of residence. We will bring consumer claims only in the courts of your place of residence. If you are not a consumer, the courts of the Netherlands have jurisdiction.
You can always contact us first at support@levly.co.
Contact
- Company
- Neave Labs
- Legal form
- Eenmanszaak (sole proprietorship)
- Country
- The Netherlands
- Address
- Lark 6, 8446 PL Heerenveen, The Netherlands
- support@levly.co
- KvK
- 87172992 (Kamer van Koophandel (KvK))
- VAT (btw)
- NL004368463B43